Return Policy

We offer an easy 30-day return policy for our Ella cookware set. This means you can receive your Ella at home and you can feel them before deciding if you're happy with your purchase. The return period starts on your purchase date. (purchase of gift cards is non-refundable). 

All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 30 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Ella, at its discretion, reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.

If you are not fully satisfied with your product,  within 30 days, you may contact us to process the return. Kindly send an email at support@ellacookware.com.

To be eligible for a return you must be a paying customer (full or in installments). To complete your return, please retain a copy of your receipt, confirmation email, and order number, as proof of purchase.

Our 30-day return is limited to a one-time return or exchange of up to one (1) pan per customer/household. This applies to all new orders from the same customer or delivery address. Customers may be identified by customer name, delivery address, phone number, email address, or other means.

You will not be eligible for a return if you ordered the wrong size/color or if you want to change the size/color.

The cookware set must be returned in the original packaging, unwashed, unused, without stains or damage, or odor.

A full refund will be issued once the returned goods have been received.

Any products outside Malaysia are not eligible for returns.

All product returns must be shipped back in their original form of packaging and include all accessories, and must be sent within 45 days from submission to be eligible for a refund. Returns are refunded to the original payment method used during purchase. Ella, at its discretion, reserves the right to not issue a refund or exchange at all if the return is missing components or accessories, or if products are damaged due to misuse or negligence.