The following Exchange Policy is effective from 1st June 2022. 

We offer a one (1) year exchange policy on all of our pots and pans (accessories are not included). The policy begins on the day that you buy products directly from us (not a reseller or a friend) and can be redeemed by contacting us at support@ellacookware.com .

Our exchange policy applies to found defects in the products that result from defective materials, construction, or workmanship that render them unfit for use as cooking equipment in your home when the product is put to normal household use and cared for according to the instructions. Our exchange policy does not apply to normal wear and tear of the products or aesthetic blemishes that result from normal, non-commercial use.

The following is a non-exhaustive list of circumstances in which our exchange policy will not apply to your products:

Any damage arising from misuse, accidents, and/or abuse, including:

  • Dropping the products
  • Unauthorised modification or repair
  • Over-exposure to high or prolonged heat
  • Improper storage
  • Temperature shock of the cookware (e.g., from heat to freezing cold)
  • Use of abrasive cleaning tools or chemical cleaning products
  • Use of utensils made out of metal or similar hard material on non-stick products
  • Surface markings as a result of shipping
  • Use in a commercial establishment

Normal wear and tear:

  • Minor imperfections commensurate with use for cooking including chipping and scratches
  • Color variations and staining 
  • Any damage to glass, porcelain, ceramic, or similarly fragile materials
  • Normal deterioration of nonstick abilities commensurate with cooking

If you have any questions about whether your products are eligible for replacement, please contact us at support@ellacookware.com. We reserve the right to reject any products for a replacement that are not accompanied by the original proof of purchase or do not meet the above conditions. If we determine that the product is not defective in material or workmanship, we will return the product directly to you with written notice explaining the reason why.

Return Shipping Responsibility - The cost of returning the product to us is up to the Customer. Note that we may need to exchange older products with newer products that may be a different color, shape, size, or model in the event that we no longer manufacture the original product that you wish to replace. We do not accept special requests, nor do we have the ability to upgrade in exchange for money. Please note that the 30 day return period does not restart if you receive a replacement for your Product.

If you wish to return your replacement product, you will only have the remaining days of the 30 day return period from your original purchase date to do so. Products may only be exchanged once per original purchaser, and the limited exchange period for any product replaced under this policy shall not reset at the time of exchange, but shall be the remainder of the one (1) year period starting on the original date of purchase.